I recently stayed at Iberostar Selection Cancun for my friend’s wedding. The property is beautiful, with stunning ocean views and a clean, well-kept beach. However, while the setting feels five-star, the experience overall was closer to a solid three-star stay.
Some staff were friendly and professional, while others seemed tired or disinterested. Communication could be tricky with a few employees who spoke little English, but most people tried to help and were polite.
The Steakhouse was the highlight — excellent ribeye and great service. The Italian restaurant, La Horma, was the opposite; our server was impatient and rolled his eyes when we ordered, which really took away from the experience, though the dessert there was fantastic.
The pool and beach areas were beautiful and well maintained, with a very alert lifeguard who made us feel safe. The infinity pool and swim-up bars were perfect for relaxing. Entertainment, however, could be better. Daytime activities were limited, and most evening shows felt aimed at kids.
Our room was bright and had a great view, but the shower had no door, leaving the floor wet every time. Still, housekeeping was reliable and the front desk followed up after every request, which was impressive.
Overall, Iberostar Selection Cancun offers a beautiful location, great food at the Steakhouse, and excellent housekeeping — but the inconsistent service and weak entertainment keep it from feeling truly five-star.