We wanted to really love this hotel, the design was nice and very pleasing and the staff were very friendly. We did have some issues though, mostly noise issues. The floors have a hard wood laminate that has no covering so anyone with shoes on will make a very loud thumping noise. Some area rugs would help tremendously there to cut down on the constant noise. The other noise issue was related to some all night festival going on near the hotel, while not the hotels fault it didn't make for a restful night. The restaurant had an amazing dinner, we loved that, but the next morning for breakfast we were wondering what happened. Most of the hot food items were stone cold, only some glass noodles were relatively warm. They had omletes permade sitting under a heat lamp in the kitchen window, not very warm or appetizing.
The location is also good if you want to be closer to the airport but that's it. They had a free shuttle to Kuta beach but a taxi was needed to get back.