Had to wait 45 minutes for tea bags, 30 minutes for ice, hair dryer broke, only 2 plug sockets in the room that we could use, 1 by the window and one too far away from the bed to charge at night, hairs in the bath, the shower gel was filled with water, conditioner was empty, had to wait 20 minutes and multiple calls to get it refilled, pillows were thin and seemed underfilled, all staff seemed like they didnt want to be there and whenever we asked for anything, it was made complicated and like we were putting them out by asking for help, supposed to be a high end hotel, would have had better service at a ibis budget. Best parts were the window nook and the size of the room