We had two rooms booked (one suite - apartament - and the other a regular room); even though we arrived at noon and check-in was not available until 6pm, the suite was already ready and we were able to access it immediately. The other room became available around 2pm. The staff was excellent and always very helpful and they had good command of English. Great pool, good selection of food at the pool, there is access to a private beach area (which is a really big deal), the rooms were extremely comfortable and all linen and carpets, bathrooms extremely clean. Great location - close to Satul de Vacanta, which is a must if you have children. They also have guaranteed parking which again is a big deal if you are driving. The only reason I am not rating this hotel as totally excellent is because there were small hiccups such as the patio door was hard to figure out how to lock and was the safe. I would stay here again and, in fact, we are already planning to be back and would choose this hotel over any others.