We stayed at greenpark for 4 nights (feb 9 - feb 13th, 2020) with my mom n my sis. I booked the room for 3 guests, but every day they provided amenities for only 2 people. When asked for a third bed, all I got was a twin mattress on the floor . I have stayed in multiple hotels both 3 star to 5 star but was always provided with a cot and a mattress for the third guest without even placing a request.
Next thing, we lost a pattu silk saree in the room. Usually we don’t leave anything outside in the room. That day, since we were attending a wedding and left the room in a rush with the saree outside. When we came back, we realized the saree was missing immediately. We were exhausted and thought that we should check the bags thoroughly before we report. Next day morning before the checkout, informed the receptionist and the duty manager about our missing saree. They felt bad for us for couple of minutes, checked with their laundry staff and said they couldn’t find it. THAT IS ALL! I contacted multiple times but no response. No escalation or further probe by their team or follow-up back with us about how they could help us in this situation. Basically they didn’t want to take responsibility that an item was lost in their hotel (may be reputation or ego problem). Their confidence that the money was already paid and that it doesn’t matter how they treat the guests is pathetic. Don’t get fooled by the pictures, the service is horrible. Be aware and have a better stay at other hotel.