The hospitality was great! This included Stephanie greeting us upon arrival, showing us to our room, giving us directions, printing the train schedule and helping us with it, offering us another espresso in the AM, another staff member promptly making us a cappuccino in the AM, and two other staff members answering our questions.
The breakfast was great with fresh fruit, fruit juice, homemade pasties, coffee selections, meats and breads in an elegant atmosphere. The location was off the beaten path, away from the crowds of downtown Sorrento, yet close to walk to the shore as well as to the train or bus. It’s easy to get to by bus from downtown Sorrento with a 7 minute walk to the hotel, or by train with a 15 minute walk from the station if you want to tote your luggage through the narrow streets, which was fine for us. Not much shopping available, yet a few small restaurants and “bars” (for coffee/espresso) are nearby.
Why some would rate this less than 5, I don’t know. I would definitely stay there again!