We arrived there at about 7 pm. I had called the day before and spoke with Rachel. I told her that I was having surgery and that I wanted everything on the bed changed because I did not want to get an infection. We spoke and agreed that I had booked the queen size bed through Hotels.com. It was room number 5. When we got there we were assigned to room number 9, which had a double bed. Robert helped us out a lot. He called Rachel and she said that she did not make any changes, but to compensate us with $40 cash. That’s nice, but I didn’t want to sleep on a small bed after having surgery. So Robert suggested that we maybe could move to room number 1 the day after my procedure. In the morning before we headed out, we spoke with Rachel, who didn’t seem to care about the issue.I didn’t want to have to change my room either, but guess what, that’s not what we booked.She was kinda condescending to us really. BAD customer service for sure. My husband forgot to grab my pocket book from the room, so when we got back from the surgery, he went to ask for it. The cleaning crew had found it on room 9 and put the name of the person who was supposed to stay in room 9 that evening. Well guess what. It wasn’t our name, so we knew that Rachel did in fact change the rooms. Why would they have a different name if not?
The place was clean, but needs updating for sure. Robert made our stay very pleasant.
He truly is a gem. Hard working and kind to everyone. Thanks to him I felt at ease about stayin