The staff was nice, but when we checked in the guy said he needed copies of our passports (understandable) and he didn't have access to the copier until the morning, so he was going to hold onto our passports until then. We politely refused, preferring not to lose our passports in the first few days of our trip :/ In the room, there were some bugs on the wall that appeared dead, but were never cleaned up. The hotel is across from a hospital, so expect LOTS of loud noises throughout the night from people on the street and sirens from the hospital. If I stayed here again, I would definitely ask for a room that did not have a window to the street because you won't get much sleep with all that noise. Even with the window closed it sounded like the noises were right next to you.