The experience was extremely disappointing, and this hotel barely deserves a 2-star rating, let alone 4 stars. They charge extra for absolutely everything. We had to pay a €10 deposit for each towel, and the minibar prices were outrageous, with a small beer at €7 and a small bottle of water at €3. The hotel does not provide any complimentary water bottles.
Leaving the premises is either through their shuttle service, which costs €10 per person per day for a mere 10-minute ride, or by renting bikes, which they also charge for.
The bars and restaurants are extremely uninviting, furnished with cheap plastic furniture and lit with harsh, bright lighting reminiscent of an ER. The overall condition of the facilities is terrible and worn down, and any equipment available for borrowing or renting is of poor quality. Even the private beach is disappointing, which is quite an achievement considering the general beauty of the Puglia coast.
We did not encounter a single friendly staff member. They acted annoyed if we asked for any assistance or even ordered a coffee in the morning. As a final insult, they refused to help us book transport to the airport, which is about 40 minutes from the hotel.
Avoid this place at all costs. I cannot fathom how this hotel has a 4.4 rating on Google; it must be fake reviews.