Very disappointing.
Booked twin room as I was travelling with my 15 year old son. On line room looked spacious enough for us to have some privacy.
On arrival, after driving for 5 hours, checked in. Went to room. Double bed. My son was horrified, not wanting to sleep with his 60yr old mother. Returned to front desk, was told that I had made the mistake when I booked. I had the booking on phone confirming the twin. I asked if there was a twin available. Was told there wasn't, but that my son and I could top to toe in the double bed!Neither of us slept well.
In the morning I spoke to another member of staff regarding the room. Was told nothing could be done and that I would have to sort it out with booking agent, as it had nothing to do with the hotel. Attitude of staff member was short and dismissive. We left without eating breakfast.