When i was checking in, the front desk asked me for my recent Covid test, I managed to get that, but it was not told to me in advance, that I needed one. While I was waiting to check in, the another lady was checking in next to me, and she was not asked for a Covid negative report. Why?
Also for the deposit, I was asked for deposit, while that other lady was not asked for one, why?
I had asked for a smoking room, they said it’s not available after confirmed, however they said they will open the balcony window, it took 5 visits from the housekeeping, and they still couldn’t open the window, so I had to ask them to stop, cause it was getting annoying, to have people continually walking in and out of my room to find the right key or the person with the right key to open this balcony window, so they basically couldn’t deliver on that as well