4/10 - Razoável
1 de outubro de 2024
Just dont
positive points: the lady at breakfast was very attentive and polite. they provided sweetener for my mother to use at breakfast, since she is diabetic and there was none on the first day. the hotel is very clean and the beds are comfortable.
Negative points: My problem with them started when I made the reservation and since it was non-refundable I had to continue. I booked a triple room, but for some strange reason it only included 2 and I had to pay an extra. Ok, so far it could be a problem with the platform too. I contacted them and they charged me a very high amount to add the third person. So I went back to the platform and booked a single room, which would be the same price and I would have more privacy. Shortly after I made my reservation, the hotel, knowing it was for me, canceled it without giving any reason. A unilateral maneuver. So I was forced to pay the hotel directly, without going through Expedia. So I made a reservation for one more day, the day I would arrive in Cusco, the next day I would go to Aguas Calientes. They canceled it again saying that I could not book just one night, BUT that I could book directly through the hotel website, as a courtesy they would keep the same price and provide the transfer from the airport. I thought it was strange, they were going through the platform, but ok. On the day of arrival, the taxi didn't show up. No hot water on the upper rooms
Alceu
Alceu, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
