As we left to attend a family reunion, I specifically asked for room service to clean my room (208), put on clean sheets, and to give us fresh towels. The front desk clerk said she would take care of it. As I returned in the late afternoon, I found that I was locked out of my room and had to go back to the front desk to get new keys. When I opened the door to my room, I found that nothing had been done. I had to make the bed myself and exchange the used linens and towels, which the front desk person had to provide, since the room service staff had gone home for the day. I told him I did not expect to pay for my room, since it was never cleaned or serviced. When I left the next day, Stephanie told me that there was very limited or no room service on the weekends, due to a staff shortage. I was never informed of that policy when I paid for the room. She said she would talk to the hotel's GM.