We booked for 2 beds, but when we got there, they did not have a room ready with 2 beds. We had to come back a few hours later. The receptionist was an older gentleman who did not speak English and we don't speak Italian. There was no one on staff who did so we had some fun with hand gestures and our translator app! The gentleman was most accommodating and helpful, though. The room we got was small and not particularly comfortable. Our Italian gentleman assured us that we should come back to him the next day and he would move us to a better room, which he did. The hotel had a lot of facilities to use, such as the pool, a playroom for kids, massage therapy rooms, and a pool bar. The breakfast was the basic buffet of cereal, pastries, fruit and yogurt. This was the only hotel on our trip we couldn't get an single ice cube for drinks in our room! Overall, the hotel needs an update, but it was clean and comfortable enough if you kept your standards lowered.