I booked online and arrived approx 9:00-10:00 pm on 10.6.2024. I was asked to give my credit card for $100 refundable security dep. which I did. I showered, went to bed,up the next morning ready for 9-11 memorial. I checked out the next morning around 10:30 AM. To date, I haven't received my $100 security deposit. I was alone and left the room looking as it did when I arrived except for bed cover turned down on one side, dental floss in bathroom trash can, and I used the wash cloth from night before to wipe up some tea I spilled. The tea did stain the wash cloth a little, but possibly came out in the wash. I have yet to receive any of my deposit back. I would have recommended the hotel had they returned my deposit as they promised. It was hard to find at night time even with gps bc the hotel front is narrow. I finally called bc the gps kept saying I had arrived. The nice hotel clerk came. stood in the door and waved to me. Everything can be excellent, but if a man can't keep his word about returning a deposit, everything else is in vain.