2/10 - Insatisfatório
18 de março de 2025
Lack of communication, no real check in; just trouble.
I booked this place from the airport in an emergency situation; couldn’t get in since there was no information that the property was an apartment, no information regarding the apartment number that I booked in, no access code, and the front desk didn’t allow me access.
After more than 3 hours trying to contact the property manager, unsuccessfully, I had to book another hotel for the night.
Sarcastically, next day I received a welcome message from the “hotel”.
When I complained about my situation, they refused to refund my payment. The booking was not refundable, but I was there and couldn’t get in because of them.
The front desk told me that it happens frequently, and I’m not the first to loose money and go to another hotel.
Careful, it is a scam and I strongly advise against this place!!!
Gildo
Gildo, viagem em família de 3 diárias
Avaliação de hóspede verificada da Expedia