I chose this hotel specifically because it was listed as a VIP Access property on Hotels.com, and as a Gold member, I was looking forward to the extra perks. However, my stay was far from what I expected. I didn't receive any of the promised benefits like the complimentary bottle of wine, late checkout, or room upgrade. To make matters worse, the hotel itself felt very basic. The corridors resembled a regular apartment building, and my room was extremely noisy. I could clearly hear staff moving around from as early as 7 or 8am, and the noise continued throughout my stay until I checked out. This significantly disrupted my sleep and overall experience.