Check in was fine, not really a front desk but very casual. Secure parking was great for a woman alone. It was clean, the bed was fine, should have brought my own pillow. The biggest problem was NO hot water. 7 pm 6 am didn't matter no hot water. The mixer valve cover in the shower was loose, the blinking air freshener got unplugged right away, the door seals were bad and I pushed towels up against the bottom to decrease the light coming in the room. I have still not been refunded the $99 fee they placed ony card more than 24 hours after leaving. Not happy, not recommending or staying again