Stayed here many times over the years and have noticed a major decline over the last couple of years, at check in I was told the room wasn't ready and told to take a seat and await an update, then sat there for 30 minutes watching multiple people arriving and being checked in without issue even being asked what floor preference, after half an hour I approached the desk and inquired about my room and after a few minutes was checked in, no apology or choice of floor and when I arrived at room found it was at the back with a view of an apartment block and practically no daylight and to top it off no door on the bathroom, the shower seemed to have a mind of it's own and sprayed water everywhere and missed me, sofa and chair was in desperate need of replacement, also chairs in breakfast area with green covering are covered in all types of stains and should be in a skip.... sorry guys but after nearly 20 years staying with you I won't be back