On the surface, the resort looks nice. Upon further inspection much is in need of a deep clean, fresh paint, or complete replacement of some items. We booked all inclusive but they were so strict about when and where you could get food or drinks. We tried to order a bottle of Cava to our room, but that wasn’t allowed. We wanted to grab a piece of fruit from the buffet to take on a hike, again not allowed. Wanted to mix a couple of the included alcohols to make an Aperol Spritz, not allowed. Asked house keeping for a bottle of water, not allowed. It was frustrating and disappointing. Finally, the food was nearly tasteless. We gave up and went to town for most of our meals. On a positive note, the staff were very kind despite being held back from being helpful. The view from our balcony was beautiful and Agaete is an adorable little town. Overall, we were disappointed and will not be going to another Occidental resort