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Pelican Eyes Resort and Spa

Propriedade 3.0 estrelas
Este hotel nas montanhas possui spa e fica perto de Praia San Juan del Sur

Escolha as datas para ver os preços

os meses mostrados no momento são December de 2024 e January de 2025.
dezembro de 2024
janeiro de 2025

Galeria de fotos de Pelican Eyes Resort and Spa

3 piscinas externas, espreguiçadeiras
Fachada
Área da propriedade
Vista da propriedade
Estúdio luxo, 1 quarto | Área de estar

Avaliações

8,2 de 10

Muito boa

Comodidades populares

  • Traslado (aeroporto)
    Traslado (aeroporto)
  • Spa
    Spa
  • Piscina
    Piscina
  • Não é permitido fumar
    Não é permitido fumar
  • Estacionamento grátis
    Estacionamento grátis
  • Ar-condicionado
    Ar-condicionado
Principais comodidades
  • Serviço de arrumação diário
  • Perto da praia
  • 2 restaurantes
  • Um spa de serviço completo
  • 3 piscinas externas
  • Café da manhã disponível
  • Serviço de quarto
  • Salas de massagem e de tratamento
  • Um centro de conferências
  • Traslado ida/volta do aeroporto
  • Terraço
  • Ar-condicionado
Para famílias
  • Estadia grátis para crianças
  • Talheres/pratos/utensílios de cozinha
  • Banheiro privativo
  • Jardim
  • Terraço
  • Serviço de arrumação diária

Opções de quarto

Filtros disponíveis para os quartos
Mostrando 4 de 4 quartos

Carrega todas as fotos de Estúdio luxo, 1 quarto

Estúdio luxo, 1 quarto | Cofres nos quartos, individualmente decorados

Estúdio luxo, 1 quarto

Destaques

Pátio
Decorados individualmente
Ar-condicionado
Geladeira
Unidade reformada em 2016
Ventilador de teto
Banheiro privativo
Utensílios de cozinha
  • 7 m²
  • Acomoda 4 pessoas
  • 1 cama King OU 2 camas Queen

Carrega todas as fotos de Casa geminada, vista para o oceano

Casa geminada, vista para o oceano | Sala de estar

Casa geminada, vista para o oceano

Destaques

Pátio
Sala de jantar separada
Sala de estar separada
Decorados individualmente
Ar-condicionado
Geladeira
TV de tela plasma
Unidade reformada em 2016
  • 23 m²
  • Vista para o mar
  • Acomoda 4 pessoas
  • 2 camas de casal

Carrega todas as fotos de Quarto casal standard

Quarto casal standard | Cofres nos quartos, individualmente decorados

Quarto casal standard

Destaques

Pátio
Decorados individualmente
Ar-condicionado
Geladeira
TV de tela plasma
Unidade reformada em 2016
Ventilador de teto
Banheiro privativo
  • 9 m²
  • Vista para o mar
  • Acomoda 4 pessoas
  • 2 camas de casal

Vila, 2 quartos

  • Acomoda 6 pessoas
  • 2 camas Queen e 1 sofá-cama casal

Propriedades semelhantes

2 piscinas externas
TreeCasa Hotel & Resort
Piscina
Café da manhã incluído
Spa
Traslado (aeroporto)
9.6 de 10, Extraordinária, (53)
O preço é de R$ 1.449
Total: R$ 1.811
inclui impostos e taxas
4 de dez. – 5 de dez.
TreeCasa Hotel & Resort
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Informações a área

Mapa
De la Parroquia 1 1/2 Cuadras al Este, San Juan del Sur, Rivas, 48600

Nos arredores

  • Praia San Juan del Sur - 8 min de caminhada - 0.7 km
  • Porto de San Juan del Sur - 13 min de caminhada - 1.1 km
  • Refugio de Vida Silvestre La Flor - 3 min de carro - 2.1 km
  • Praia Nacascolo - 12 min de carro - 4.6 km
  • Playa Remanso - 19 min de carro - 6.9 km

Opções nos arredores

  • Aeroporto Internacional Augusto C. Sandino (MGA), 153 min de carro (81,3 mi/130,9 km)
  • Serviço de traslado de/para o aeroporto (sobretaxa)

Restaurantes

  • ‪El Timon - ‬8 min de caminhada
  • ‪La Tostadería - ‬6 min de caminhada
  • ‪Dale Pues - ‬7 min de caminhada
  • ‪El Social - ‬7 min de caminhada
  • ‪Ding Repair Cafe - ‬5 min de caminhada

Sobre esta propriedade

Pelican Eyes Resort and Spa

Com excelente localização, Pelican Eyes Resort and Spa fica a apenas 10 minutos a pé de atrações Praia San Juan del Sur. Os hóspedes podem visitar o spa para relaxarem com massagens musculares profundas, bandagem corporal ou tratamentos faciais, e o La Cascada, um dos 2 restaurantes, serve pratos da local e internacional e abre para café da manhã, almoço e jantar. Este hotel mediterrâneo oferece ainda 3 piscinas externas, um terraço e um jardim.

Idiomas

Inglês e espanhol

Destaques

Tamanho do hotel

  • 40 quartos
  • Conta com 1 andar

Check-in/check-out

  • Horário de início do check-in: 15h. Horário de término do check-in: 21h. 
  • Horário de check-out: meio-dia.

Restrições relativas à sua estadia

  • Consulte as restrições devido à COVID-19.

Instruções especiais para o check-in

  • Esta propriedade oferece serviço de traslado do aeroporto (sujeito a sobretaxas). Antes da viagem, os hóspedes devem fornecer os detalhes da chegada à propriedade usando as informações de contato na confirmação da reserva.
  • A recepção funciona diariamente no seguinte horário: 6h - 22h
  • Os hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in. A recepção tem um horário de funcionamento limitado.
  • Entre em contato com a propriedade com antecedência para organizar o check-in, usando as informações contidas na confirmação da reserva.
  • Se você planeja chegar após 22h, entre em contato com a propriedade antes da sua chegada, usando as informações contidas na confirmação da reserva.
  • This property is a walking property with many stairs, and may not be suitable for guests with mobility issues.

Requisitos de check-in

  • É exigido cartão de crédito, débito ou depósito em dinheiro para cobranças extras
  • Um documento de identidade oficial com foto pode ser solicitado

Crianças

  • Até 2 crianças (de até 5 anos de idade) se hospedam grátis quando ocupam o quarto dos pais ou responsáveis, usando as camas existentes.
  • Sem berço/cama infantil

Animais de estimação

  • Animais de estimação não são aceitos

Internet

  • Wi-Fi grátis e acesso gratuito à internet com fio nas áreas públicas
  • Wi-Fi grátis nos quartos

Estacionamento

  • Estacionamento sem manobrista grátis no local
  • Estacionamento acessível para cadeira de rodas no local
  • Há restrições de altura no estacionamento no local.

Traslados

  • Serviço de traslado de/para o aeroporto mediante solicitação (disponível 24 horas)*

Outras informações

  • Não é permitido fumar nesta propriedade

Comodidades da propriedade

Alimentação e bebidas

  • Café da manhã feito na hora disponível todos os dias por uma sobretaxa, entre 7h30 e 10h30
  • 2 restaurantes
  • Serviço de quarto (horário limitado)

Viajando com crianças

  • Estadia grátis para crianças (consulte os detalhes)
  • Cardápio infantil

O que fazer

  • Perto da praia
  • Aluguel de bicicletas nos arredores
  • Prática de escalada em rocha nos arredores
  • Prática de vela nos arredores
  • Prática de surfe/bodyboard nos arredores
  • Aluguel de scooters/mobiletes
  • Prática de tirolesa nos arredores

Viajando a negócios

  • Centro de conferências

Serviços

  • Recepção disponível em horários limitados
  • Assistência com excursões/ingressos
  • Serviço de lavanderia e lavagem a seco
  • Serviços de casamento
  • Porteiro/mensageiro
  • Espreguiçadeiras

Instalações

  • Construído em 2004
  • Cofre na recepção
  • Jardim
  • Terraço
  • 3 piscinas externas
  • Spa de serviço completo
  • Salas de massagem e de tratamento
  • Arquitetura em estilo mediterrâneo

Acessibilidade

  • Rota acessível para cadeira de rodas
  • Estacionamento acessível para cadeira de rodas

Comodidades do quarto

Divirta-se

  • Canais de TV a cabo

Conforto de casa

  • Ar-condicionado
  • Ventiladores de teto
  • Cafeteira/chaleira
  • Ferro/tábua de passar roupa (mediante solicitação)

O que curtir

  • Pátio
  • Decoração personalizada

Relaxe

  • Banheiro privativo
  • Chuveiro
  • Produtos de toalete grátis

Fique sempre on-line

  • Wi-Fi grátis
  • Telefone

Alimentação e bebidas

  • Geladeira
  • Talheres/pratos/utensílios de cozinha

Mais

  • Serviço de arrumação diária
  • Cofre

Recursos especiais

Spa

Tranquila Day Spa possui 1 sala de tratamento. Os serviços incluem: massagens musculares profundas, massagens suecas, tratamentos faciais e bandagem corporal. O spa oferece uma variedade de tratamentos terapêuticos, incluindo aromaterapia.

O spa abre diariamente. Hóspedes de até 8 anos não são permitidos no spa.

Opções para refeição

La Cascada: restaurante fino do lado da piscina que oferece local e internacional e serve café da manhã, almoço e jantar. Os hóspedes podem pedir uma bebida no bar e desfrutar de refeições ao ar livre (se o tempo permitir). Um cardápio infantil está disponível.
Bistro La Canoa: bar de esportes do lado da piscina que oferece local e internacional e serve almoço e refeição leve. Os hóspedes podem jantar ao ar livre (se o tempo permitir). Funciona diariamente

Taxas e políticas

Extras

  • O acesso à internet discada está disponível nos quartos por uma taxa extra.
  • O café da manhã feito na hora está disponível por uma taxa extra de NIO 210 a NIO 360 para adultos e de NIO 5 a NIO 12 para crianças
  • O serviço de traslado de/para o aeroporto é oferecido por uma taxa extra de NIO 1200 por pessoa (só ida).

Estacionamento

  • Aplicam-se restrições de altura no estacionamento.

Piscina, spa e academia (se aplicável)

  • Crianças de até 12 anos não são permitidas na piscina sem a supervisão de um adulto.
  • Hóspedes de até 8 anos não são permitidos no spa.
  • É necessário reservar serviços de massagem e tratamentos de spa, o que pode ser feito entrando em contato com a acomodação antes da chegada por meio do número indicado na confirmação da reserva.

Políticas

Somente os hóspedes registrados podem ter acesso aos quartos.
Esta propriedade aceita cartões de crédito.
As normas culturais e políticas de hóspedes podem variar conforme o país e a acomodação. As políticas listadas são fornecidas pela acomodação.

Também conhecido como

Pelican Eyes
Pelican Eyes Resort
Pelican Eyes Resort San Juan del Sur
Pelican Eyes San Juan del Sur
Hotel Pelican Eyes
Pelican Eyes Hotel San Juan Del Sur
Pelican Eyes Resort And Spa Nicaragua/San Juan Del Sur
Pelican Eyes Resort Spa
Pelican Eyes Resort Spa
Pelican Eyes Spa Juan Del Sur
Pelican Eyes Resort and Spa Hotel
Pelican Eyes Resort and Spa San Juan del Sur
Pelican Eyes Resort and Spa Hotel San Juan del Sur

Perguntas frequentes

Pelican Eyes Resort and Spa dispõe de piscina?
Sim, há 3 piscinas externas.
Animais de estimação são permitidos em Pelican Eyes Resort and Spa?
Animais de estimação não são permitidos.
Pelican Eyes Resort and Spa dispõe de estacionamento no local?
Sim, há estacionamento sem manobrista grátis.
Pelican Eyes Resort and Spa oferece serviço de traslado de/para o aeroporto?
Sim, há serviço de traslado de/para o aeroporto disponível. A taxa é de NIO 1200 por pessoa (só ida).
Quais os horários de check-in e check-out em Pelican Eyes Resort and Spa?
Horário de início do check-in: 15h. Horário de término do check-in: 21h. Horário do check-out: meio-dia.
O que eu posso fazer em Pelican Eyes Resort and Spa e nos arredores?
Divirta-se com as atividades disponíveis nas proximidades, como ciclismo, passeios de barco e escalada em rocha. Relaxe com um tratamento no spa ou dê umas braçadas em uma das 3 piscinas externas. Pelican Eyes Resort and Spa também tem serviços de spa e um jardim.
Pelican Eyes Resort and Spa tem um restaurante no local ou nas proximidades?
Sim, há 2 restaurantes no local, incluindo refeições ao ar livre, local e internacional e refeições com vista para o jardim.
Há espaços privados ao ar livre em Pelican Eyes Resort and Spa?
Sim. Todos os quartos possuem um pátio.
Como é a área em que Pelican Eyes Resort and Spa se localiza?
Pelican Eyes Resort and Spa fica no coração de San Juan del Sur, a uma caminhada de 8 minutos de Praia San Juan del Sur e 13 minutos de Porto de San Juan del Sur.

Avaliações sobre Pelican Eyes Resort and Spa

Avaliações

8,2

Muito bom

8,6/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Condições e instalações da propriedade

Avaliações

10/10 - Excepcional

Beautiful hotel
Beautiful hotel overlooking San Juan Del Sur. Great facilities, friendly staff. Good breakfast. Thanks for the room upgrade!
CR, viagem em família de 3 diárias
Avaliação de hóspede verificada da Expedia

8/10 - Muito bom

gem Of a place but needs some better management
Wonderful location and foundation. Better management is needed to give a better overall experience. We stayed at one of the highest condos and were given an overview during check in about the pool and bar to enjoy it during stay. Unfortunately we found later that bar is only open for weekends. Very disappointed because we were struggling to get vegan and allergy friendly food there and had hoped bar menu might accommodate. Had sent a note ahead about our food restrictions but received no response. Luckily in San Juan del sur there are food places accommodating. Felt bad for the drivers since there’s few of them to ask to drive us to top rather than taking stairs since I had a broken toe. They really need more drivers - or clearer understanding of expectations Couldn’t use room upstairs to sleep since air conditioning didn’t work
Viagem de 6 diárias
Avaliação de hóspede verificada da Travelocity

6/10 - Bom

Beautiful Views... that’s about it.
We had a room that we need to get a ride up to in a truck, and Had to walk down a thousand steps to get down. The bar by our room was closed, no room service, so up and down. The beds not comfortable at all, and old dusty towels. Staff could care less that we were even there. the food was so-so, cocktails took about 30 minutes to get. I would not stay here again.
Viagem de 4 diárias
Avaliação de hóspede verificada da Expedia

2/10 - Insatisfatório

Although the hotel is beautiful I would not recommend this to anyone. The hotel staff at the front desk were rude every single day. They should consider changing the people that they have working at the front desk. Since the moment we got there they were very unfriendly and made us feel unwelcome. The fact that the hotel is located at the to of the mountain is ok, we just had to depend on shuttles to get to the bottom part in order to get into town. The shuttle service ends at 10pm. We did not know that. We tried leaving past 10:20 pm and when I called the front desk they said “shuttle service ended at 10 pm.” I asked if they could call a cab for us and they said “we don’t have a number for a cab.” After this I expressed how unhappy I was because the gentleman was not willing to help us. He immediately called us a cab. This made me feel trapped as if I had a to follow a curfew. Besides that the hotel room did not have a blow dryer or iron. You have to call front desk to pick it up. That’s another shuttle drive to the front desk. The Shuttle drivers and maids are nice. The front desk people and the service at the restaurant are horrible. The place as beautiful as it is, well it’s just inconvenient. I will not reccoment to anyone and I won’t come back to this resort.
Viagem de 6 diárias
Avaliação de hóspede verificada da Orbitz

8/10 - Muito bom

Wonderful views. Great location.
Short walk to beach and restaurants. Luggage delivery to rooms needs improvement as room access is too steep to permit self-carry or bellman style checkin. Delivery by back road via cheap is too slow.
Stephen, viagem de 2 diárias
Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

Jorge L, viagem com amigos de 1 diária
Avaliação de hóspede verificada da Hoteis.com

8/10 - Muito bom

Nice room, good service and nice location.
We spent two nights at the Pelican Eye's Hotel, and were overall quite happy with our stay. The staff is friendly and speaks a reasonably amount of English, if you are not comfortable with Spanish. The location is great with a good view of the ocean - we even had the view from our bed (which was comfortable). Included breakfast is a bit above average and there are different options to choose from. However, all these niceties don't come for free; expect to pay more than double for drinks, beers (2.5 USD wo tax and tips) etc relative to other places. Also there are quite a lot of stairs to traverse if you want to get around by food - they do, however, provide free transport around the hotel grounds. They also offer shuttle services to surrounding beaches for 10 USD.
Kenneth, viagem romântica de 2 diárias
Avaliação de hóspede verificada da Hoteis.com

8/10 - Muito bom

Dejligt resort med god beliggenhed
3 overnatninger, med rigtig god service. Vi havde bestilt et standard værelse, og desværre var air condition enheden utroligt støjende. Hotellet sendte en medarbejder første aften, men han kunne desværre ikke gøre noget ved enheden. Næste dag talte jeg med receptionen, og de sendte en ny medarbejder op for at undersøge enheden, og samtidig tilbød de at flytte os til et andet værelse. De opgraderede os til den tilstødende villa. Utroligt flinkt og service minded personale, og god håndtering af problemet. Morgenmaden var inkluderet, men man kan ikke vælge alt på deres menu. Der står i velkomst brevet fra receptionen at man kan opgradere sin morgenmad ved at betale pris forskellen, men det kunne vi altså ikke. Om det var en fejl fra personalet, eller en fejl i velkomst brevet er uvist. Under alle omstændigheder så var morgen maden rigtig god, og kaffen ligeså !
christian, viagem romântica de 3 diárias
Avaliação de hóspede verificada da Hoteis.com

10/10 - Excepcional

Trip of a lifetime
Such an amazing hotel - super clean, amazing facilities. But most importantly was how great the staff were. Krystal (sorry for not knowing the spelling of your name) - saved my butt; I left my bag at reception and was on the way to the airport - she called the taxi driver, and had staff hand deliver to me when we went back for it. Mucho gracias! You won’t be disappointed
Aaron, viagem de 2 diárias
Avaliação de hóspede verificada da Expedia

6/10 - Bom

Mixed Review
The hotel was quiet, the rooms were clean and comfortable and the staff were friendly. The water faucet in our shower broke and our AC didnt work so they gave us a very nice updrade. The shower in the upgraded room didnt work either. They didnt fix it. There is nothing going on. tThey didn't even play music and there was not a single person in sight. The second issue is the stairs. There were 288 stairs to walk up to get to our room! Yes, 288, and we weren't even at the top of the resort. There is a driver to drive you there if you want to tip him each time, but we were back and forth from our room and town alot and that would have been super expensive. The transportation to any local attraction is 10 times more expensive than any shuttle service in town, AVOID HOTEL PROVIDED TRANSPORT. Unless your pockets are super deep just don't do it. I consider the price of their transport to be the definition of price gouging. Our last night we decided to have dinner at the resort, (their food is SUPER expensive). My husband ordered filet mignon, which came out as folded over flank steak to make it look thicker. My lobster was way overcooked and the person working at the bar had to walk to the main bar (which is far) to get our food. Needless to say it was cold by the time we got it but we felt so bad for the guy that had to go pick it up down those stairs that we didn't complain. There are better places in town for much less money and you will probably be happier with one of those.
Brittany, viagem de 6 diárias
Avaliação de hóspede verificada da Expedia

8/10 - Muito bom

Great but Older.
In this area this place was a great place. Safety and accommodating was the strong points. This place is getting old and needs some upgrading and repairs. It is very nicely done, just older. Loved the bathrooms!
Ricky, viagem com amigos de 1 diária
Avaliação de hóspede verificada da Hoteis.com

10/10 - Excepcional

Excellent hotel a beautyfull beach
The hotel es beautyfull, very near the beach but also very quiet and secluded, the view is amazing, the pools are so beautyfull, everything is high level I higly recommended, Oh and is also in a marvelous beach
Mick, viagem de 1 diária
Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

Nice Place
Family hotel well located and good rooms. The restaurant's food is average and its price is expensive for the quality it offers. In food you must go to another place.
Arturo, viagem de 2 diárias
Avaliação de hóspede verificada da Expedia

8/10 - Muito bom

Nice hotel but under staffed.
Well appointed hotel situated few minutes from SJS. Spacious room. Under staffed and lacked attention to detail. Need to improve bedding experienced. Not enough pool towels.
Viagem de 1 diária
Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

Great hotel and location.
The hotel is great. Set upon a hill on the outskirts of town but very easy to get to the central part of town (as it's a small town). The views are amazing and the hotel staff is wonderful. The food and drinks are good and the room was clean and comfortable. We would definitely come back and stay here again.
Monica, viagem de 10 diárias
Avaliação de hóspede verificada da Expedia

6/10 - Bom

Beautiful view of San Juan de sur beach
Disappointed by having no TV , terrible shower water meaning shower doesn't work normally. Inconvenient running up and down the room for dining . But still recommend friends to stay during vocation .
kenny, viagem de 2 diárias
Avaliação de hóspede verificada da Expedia

4/10 - Razoável

Hotel Staff not prepared to handle situations
I arrive around 6:00 pm, and in the reception there was a lady complaining that her cabin did not have A/C, I thought that was an isolated event, but it was not. My cabin did not A/C as well, and I had to wait almost like 2 hours until they told me they were going to give me another cabin, I do not understand why they had to wait almost 2 hours to decide that they were going to give me another cabin. Breakfast was a hold other dilemma, they ran out of food, and the lines were absurd.
Avaliação de hóspede verificada da Expedia

8/10 - Muito bom

Our entire trip to Nicaragua was wonderful. We stayed at Pelican Eyes for 1 week, in a regular room. It was spacious, clean and comfortable. It afforded stunning views of the harbor and the town below. The food in the restaurant was very good, and reasonable priced by North American standards. The staff was friendly, and always ready to be helpful. Most had difficulty in speaking English, but between their limited capabilities and ours in Spanish, and with gestures, communications were good. Word of caution: there are no elevators, and the hotel is built in a mountain side. We had the second room from the reception area, and we had to climb 50 steps to our room. There were 240 steps to the uppermost rooms. Those steps are not adequately lit at night, so some caution should be exercised. The hotel is conveniently located, within walking distance of most anything in San Juan del Sur. We would return to this hotel if we were to come back to San Juan. Photos are view from our room, both daytime and sunset.
Avaliação de hóspede verificada da Hoteis.com

10/10 - Excepcional

Great place to stay and rest. Very close to town, but yet very private. We will b back again.
Avaliação de hóspede verificada da Expedia

10/10 - Excepcional

The best hotel in San Juan del Sur
Let's start by saying this: it's expensive and it's worth it. This is by far the very best hotel in San Juan del Sur (I've stayed at/visited almost all of them). The facilities are amazing. They have rooms and villas that are absolutely honeymoon material. They have three great pools and 2 restaurants (They let you drink in the pool, which I believe is absolutely amazing). The whole experience was great, only down side is that since it's SO BIG, you need a shuttle to get around, and if you go to the town (Where the bars are), they charge you $5 per trip. On the bright side, they also offer a shuttle that goes down to the town and then back to the resort every hour from 2:00 PM to 9:00 PM. So if you like to party hard all night, you'll have to get a taxi to get you back to the resort, otherwise you won't make it. Food at the restaurants was great, the staff was kind and the villa I stayed in was marvelous, try to get the Casa Sosiego if you can, if you don't like it, I dare you to send me a reply. You will love it here. Perfect for couples.
Avaliação de hóspede verificada da Expedia

8/10 - Muito bom

Nice stay
Stay was great although there was a wedding the same weekend and pool and restaurant was closed in phase 2 (where I was staying) so you had to get them to come get you to bring you back to phase 1 on the other side of the property. This was a slow process sometimes. I wish that they had put me in phase 1 after knowing about the wedding. Also, the towels looked a bit weathered.
Avaliação de hóspede verificada da Hoteis.com

8/10 - Muito bom

Beautiful view of San Juan del Sur
The location was fantastic and the view was wonderful. However, I had booked two rooms requesting that they be close to each other but they were at opposite ends of the complex. One was a standard style hotel room and the other was a beautiful condo style accommodation. Room #1 had issues with bugs. There was a cockroach under the covers and the bathroom was full of ants. Maintenance came and sprayed, but it was still pretty awful. Room #2 was fine. Online and when we checked in we were told we would receive a complementary breakfast so we went to it and then they told us because we booked through Hotels.com that we didn't qualify and tried to charge us. They did the right thing by us and waved the bill because the knew they told us upon check in that it was included. The rooms are quite spread out and a shuttle was needed to get anywhere. They were very prompt in picking us up anytime we wanted go go anywhere. Overall it was a nice place to stay.
Avaliação de hóspede verificada da Hoteis.com

10/10 - Excepcional

Avaliação de hóspede verificada da Hoteis.com

10/10 - Excepcional

Awesome!
Great spa services! I enjoyed the room as well. Everyone was nice and helpful. Food was good. I would go again and spend more time.
Avaliação de hóspede verificada da CheapTickets

2/10 - Insatisfatório

Comepletely disatisfied
No wifi for 2 days,telephone broken first day also.Hotel charges 10.00 for drinking water which is a plastic bucket and spigot with no lid!!! Booked king bed while standing at reception.Then was told not available.Saw maybe 10 guests, hotel was not even remotely fully booked? Why no king room available? Ocean view room was peek a boo thru the trees.Took 20 minutes to obtain 2 towels while at pool.We were the only 2 guests at the pool.Why so long of a wait? Had to ask 6 times for water at breakfast before receiving.Which included 2 trips to to the counter myself to ask.I could go on and on about how completely disappointed I am in this 1 star hotel which charges 4 star prices !!! I do not write reviews but was compelled by the lack of service and utter disregard by some of the staff.Would NEVER recommend this hotel !!!!!!! Save your money and stay anywhere else !
Avaliação de hóspede verificada da Expedia