In the main we were very happy. We were upgraded from a double room to an apartment. Staff are very friendly, it was very clean and comfortable. The food is excellent.
There were a few things that made it impossible to give it a 5 stars, mainly noise related. The apartment was next to the rail line and another pub across the road. Triple glazing may help to resolve the issue. Also, and this was noted in other reviews so I came prepared, we stayed on a Friday night and there was a loud continous beat from the club up to 3am which my husband slept through but really disturbed me. I had brought headphones so I coped but won't stay on a Friday or Saturday in the future .
The bed while comfy was actually too big for the room it was in! A super kingsize meant that at one side of the room there was very little room to get in and out of bed.
However we will stay here again, but on a Sunday to Thursday!