This used to be "the" hotel for many reasons (rooftop pool and nice restaurant at the Chalet, nice lobby dining area, nice lobby with live piano, pretty lobby centerpiece, etc.). This may not be an option for our next visit: rooftop pool has become like a park pool (more for kids, so probably more for family-with-kids trips), the lobby no longer has its former comfy elegant appeal (in fact the lobby consisted only of one corner by the elevator with a couple of seats and a table), the room looks dark and old (with awkward fixtures and old rug/furniture, although described as renovated). The front desk/concierge has to be among the most unwelcoming and unprofessional I have met in my travels (one guy prioritized a call that was clearly "chummy" and not business over dealing with two or three people in line for service, while one female concierge acted irritated being asked about details, etc.). Parking problematic, and the hotel is along one of the worst traffic lanes of Bacolod. The only positive is the staff at the restaurant (both at the main lobby and at the rooftop)-- they are so welcoming and efficient, did their best during busy hours when clearly understaffed (extra kudos to the pizza guy and the late night waitstaff)!; as well as the front door guards and porters (very helpful and professional!).