We froze the first night because we couldn’t figure out the heater. Ernesto, the very sweet grandfather came in and tried to help, but no luck. So we froze the second night. For the third night my husband went down to the office and asked if they could help him figure out the heater. They told him it wasn’t broken. He told them he knew that, he just couldn’t figure out how to turn it on and needed help. The son’s (who was very nice) wife told my husband that we were more than welcome to leave and they had no problem with it if we did. The room is paid for, it was 8 o’clock at night, and dark and chilly. Really? Where would we go? The husband did come up and show my husband how to turn on the heat. Our third night at the hotel we had one bath towel and one hand towel between the two of us. The hotel advertised a washing machine which we were planning on using, but it was broken. The hotel advertised itself as a B and B, but there was no breakfast unless you ordered it 24 hours in advance and paid for it??? The town is absolutely gorgeous, but we were not happy at our hotel.