4/10 - Razoável
12 de janeiro de 2025
Many unauthorized charges
First of all … the clerk checking us in tried to charge our card for $460. We were staying two nights @ $109/night. When I saw that, I immediately pulled my card out. I asked her why, so had “no clue”. She redid the charges and they came out to $283. Said the extra charge was for incidentals. Ok fine. Then that night at 11pm, the company tried to run our card for $170 ~ my card is locked. It didn’t go through w/out my approval. At 2:53am, they tried to run it for $150. Again, didn’t approve it and it didn’t go through.
When I went down yesterday morning to see what was going on, the Manager couldn’t give me a reason as to why it did that. “It just sometimes happens”. She did see that there was a pet fee on our room, and asked if we had a pet. I just shook my head no. She corrected it.
Just wonder how many of these charges go through without their customers knowing. We won’t be staying there again ~ because they cannot be trusted with my money!
Jennifer
Jennifer, viagem de 2 diárias
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