Condo itself? Great. Pre-work to get started and the checkin process? Needs work. This isn't a normal Hotels.com booking experience. You'll get numerous emails beforehand asking you to do things like - approve the rules, pay your deposit, confirm a location change, confirm your check-in time...They changed buildings on me, so I had to approve that. They called me at 630 AM on a sunday to confirm that I was ok with the building change. When I tt them they asked what time I would arrive - I told them 5 PM ish? I didn't know for sure. We showed up at the convenience store to pick up our keys at 420 pm. Guess what - no access to the key until 5 pm. Tried to email and say I'm here and want my key, but no response. So we had to go kill time for 40 minutes with our luggage. 10 minute walk from where you get the keys to the condo building, not much fun dragging your suitcases through the busy streets of Toronto. Condo is fine - but this ain't no hotel experience, and isn't even a pleasant ST rental experience from a service standpoint.