Initially it was a little confusing that there was no front desk. However, we realized and were informed that since it is a hotel with few rooms, there really is no need for a 24 front desk. Instead, the staff in the Bistro act as front desk and truly are jack of all trades. All staff was super kind, helpful and pleasant. Hotel is next to a famous theatre so at night, there is a lot of movement. On nights when the theatre is not running, be sure to make reservations for dinner or the kitchen closes very early. Hotel is also super close to public transportation. Overall, we enjoyed our stay and were pleased.