Unwelcoming and poorly managed despite great views. This is a new hotel, that's the good news and the bad news. The good: rooms are immaculate (so had the towelling bathrobe been sent there from another Radisson to be frayed so badly?) The bad: cannot get into hotel from car drop off even phoning number displayed. Noone comes to help. In the end, while traffic cops tried to ticket our car and another guest's car who was also trying to get in, the other guest got their spouse to come down and let us in. The cop was friendly and waited and did not ticket us!. The hotel stinks from the new carpets, really powerful off-gassing. Its eco credentials mean you cannot open the window to air the room out. We both got headaches. The heating system in the room is very hard to use, we had to download a PDF online and go to the clock setting every time we needed to turn it on. The bathroom shower is great but the door is hard to get in, we are skinny, god help anyone large as they'd have to step into the shower to get into the bathroom it is so small. TV signal is constantly glitching. The reception staff was superficially friendly, but when asked a couple of questions about why guests can't get in or get a contact at Reception when arriving by car, they said, "It's not my hotel;" We know they don't own the hotel, but come on! We like other Radisson Blu hotels & I visit Sheffield for work once or twice a month. I won't be going back, I'm sticking to slightly tired but friendly Leopold