I stayed at this hotel near Lauderdale Airport from Saturday to Tuesday with my boyfriend. The first day was fine, but the rest of our stay was very disappointing. We knew full room cleaning wasn’t available until after three days, but we requested some basic service—fresh towels, trash removal (since we had food delivery), and possibly to make the bed.
We asked the front desk on the first day, but no one came. The next day, we asked again and explained the trash was piling up and we needed clean towels to shower. We were told again that they couldn’t make the bed but could take out the trash. We asked them to please do what they could. They eventually gave us towels, but the water in the shower was ice cold—no hot water, which made the shower very uncomfortable.
We went down again, called them from the room, and repeated our request. Still, when we returned, nothing had been done—no trash removed, no clean towels, and the room was untouched. We asked again and gave our room number. They said they’d call housekeeping, but no one ever came.
We were very disappointed with the lack of attention to our repeated requests. It made the stay uncomfortable and frustrating. Basic service like taking out trash and providing towels shouldn’t be this difficult. I would not recommend this hotel.