The property in which we stayed was not clean, I was under the impression that it was NOT pet friendly, however, I had allergy issues shortly after arrival and we found pet food pieces under the ottoman. There was hair all along the wall on the floor of the toilet room, on the shelf of the shower, and in the tub. The sliding door was a struggle to open, there was no coffee at the restaurant and was told it was at the resort, however, it was 9:00 am and no coffee, it was being made and then the second day, there was none at all. The communication was great leading up to the trip and how to navigate getting into the room. There was ample handicap parking available. Most of the time there was noone available at the desk to ask questions. Hot tub and pool were nice.