BEWARE: Bait-and-switch. The room I booked online was not the room I was provided. There were dozens of rooms to select from so I was very specific in the room we chose. The room I was provided was dirty and rundown, had a completely different layout, had stained bedding, had spiders, and was disgusting. The property had definitely seen better days, maybe 30 years ago. The stairs were unsafe, with torn carpeting and bricks falling off or broken.
When I asked the front desk to give us the room we paid for, they said Orbitz had assigned the rooms. Orbitz said it was the hotel. When I asked to cancel, the same issue. Neither would accept the responsibility for the gross room or the refund, each blaming the other.