Very Disappointing Experience – Never Again!
We booked multiple rooms for a family stay and my son’s birthday celebration at WaterWorld Hotel, expecting a relaxing and enjoyable experience. Sadly, it was the opposite:
1. Poor Service: The staff lacked proper coordination and attentiveness to guest needs.
2. Noise Issues: The hotel was extremely noisy, especially near the ballroom and hallways, making it impossible to rest properly.
3. Unclean Pool: The pool was not well-maintained, causing skin irritation (“katol kaayo!”).
4. Room Check-out Issues: We were shocked when housekeeping attempted to check rooms as early as 9 AM, clearly unaware of the correct check-out schedule.
These problems made our stay far from relaxing or enjoyable. Given this experience, we will not be booking here again. I hope the management takes this feedback seriously and addresses these concerns to improve for future guests.