2/10 - Insatisfatório
26 de fevereiro de 2025
On our first day, we came back to the property and our key would not open the door to the apt. No one would answer our calls and it was 9pm at night. We had a tour early the next morning and we couldn’t get our things. We waited for 3 hrs while a maintenance man used an xray film to try to open the door. Finally at midnight, we convinced the maintenance man to take us to another rental they had that was available. We had none of our things. We slept in our clothes from the day. We couldn’t make our tour the next day bc we didn’t have our passports, they were in the locked apt. We finally were notified the apt door was fixed at 4pm. We lost our $ for the tour and then to top it off, we had no hot water the next morning. This is not a person’s property, it is a mgmt company and they don’t respond as they should. I asked for a partial refund for the first night where we had to wait for 3 hours in the hallway, then got moved to another apt for the night, but no one responded. Renter beware!
Jennifer
Jennifer, viagem em família de 4 diárias
Avaliação de hóspede verificada da Expedia
