When we arrived, the check in process was very slow. There was only one person in front of me, and I waited over 20 minutes. I would have not minded the wait if the check in clerk would have acknowledged me and informed me that the system was a little slow and that she would be with me as soon as she was done with her current customer. Also, her appearance was "unkept" and her clothes were unprofessional.
During the check in process, the front desk clerk informed us that the rooms did not have blow dryers however, they were available upon request. I requested one, however we never received it, so I ended up going out with my hair wet. On the way out, I asked the same front desk clerk why I never received it, and she stated they were too busy. She offered to find one for me, but by then too much time had gone by and my husband was already frustrated because when we checked into our room there was a large puddle of water around the refrigerator approaching the bed. We informed the front desk and someone did come to mop it up. However, when I awoke in the morning my feel landed on a puddle of water. :-( .
Lastly, the pillows were very flat. I awoke with a stiff neck.
I mentioned all of the above to the front desk clerk and she mentioned she would let management know. She had absolutely no customer service skills and did not even apologize for all the inconveniences during my stay. By the way, it was the same front desk clerk that I spoke to during my stay. :-(