2/10 - Insatisfatório
25 de março de 2025
Bad customer service they just took my money .
Me and my father flew to Vietnam on business. We traveled from the United States San Francisco California. I let the property know my flight arrangements and what time we will arrive. The property let me know that they will be leaving the key in a box and then when I arrived at the property there was no key left at the box. The number that I stood there in front of the camera systems and I front of security with several luggage’s with my welder Lu father exhausted from a 19 hour flight. This condo did not pick up any calls we were looking forward to our stay and never even stayed at this property. Security felt sorry for me and my father after several attempts of helping us call the property with their telephone line they did not respond. Then then tge security felt so bad for us he called us a taxi to another hotel and we stayed at Hotel D arts. This property took my payment for 3 day stay we did not stay at the property. They also did not even bother to apologize for the refund or inconvenience what a way to welcome me to the country. I do not recommend this property AT ALL to anyone. They do not have any consideration. For customers needs I payed for a stay and we didn’t even stay there.
Rowena
Rowena, viagem de negócios de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
