4/10 - Razoável
22 de abr. de 2025
Lack of cleanliness
The instructions to access the property and accommodations were perfect, however; the property had some major issues. The elevators reeked of urine. The floors inside of the apartment weren't swept or cleaned. The bathroom toilets weren't properly cleaned on the inside. We were too tired to inspect the sheets until the next day and discovered blood stains. One of the guests slept on the floor and later discovered blood stain soiled the matress cover. The agents were slow to respond to resolving the atained mattress cover until the next day. I slept on the pull out sofa bed and noticed blood stains on my sheets as well. I am awaiting a resolution and was told someone would call me about this issue. I checked out early yesterday morning and haven't heard from anyone since. The property is in a great location though but the housekeepers are the problem.
Alexis
Alexis, viagem de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
