Lovely friendly staff at reception, behind the bar and cleaning staff whilst on route to the room however the stay was average at best:
The rooms are too packed in and small with no room to even pass your partner ‘anywhere’ in the room
Weirdly the rooms had really heavy doors and were not easy to open, elderly customers would have issue entering or leaving
The main gripe was its cleanliness or lack of it, during the night I was awoken several times by something crawling on me and my wife called me to identify something…a tick was found crawling across the bathroom floor
Poor hotel staff communication - Reported to reception staff with a request, whilst out during the day, to have the room thoroughly swept and cleaned; a change of glasses, which was where the tick was trapped under but nothing more was heard about it until our return to the dirty room, unswept, with glasses and cups remaining dirty
Reception staff again spoken to and nothing was mentioned until the Ops manager came to the room with badly managed excuses as to why we weren’t informed of a room change, or move of our property could have been managed whilst we were out and/or a phone call to my mobile, already provided at initial reception.
Nothing more mentioned, or request of ‘how was your stay’ which was heard mentioned to other customers before and after us or even a simple sorry on departure
Have stayed in better and cheaper travel lodges and remain a regular customer with them.
Disappointed, not close…