I booked this hotel as an anniversary celebration. The listing looked great, with the room being described as a Spa Suite. The room was lovely and the grounds very well presented. My issue upon arrival was to learn that access to the pools was NOT included in the stay and was an additional cost of £99 per person per access. I had to raise a complaint whilst there and got zero help from hotels.com - other than them speak to the hotel to confirm it was an error in their listing. After 2 hours of complaining ( with the hotel blaming hotels.com and vice versa), we managed to get an hour in the pools. The spa is beautiful, but we feel completely miss sold on what we were getting. Had we known, we wouldn't have chosen a 5 hour round trip to a essentially a nice hotel room.
On return, I asked hotels.com to raise an official complaint, but the hotel has not returned any calls to them, so hence me having no alternative but to leave this review.
The hotel has since updated the listing, to change the names of the rooms from Spa Suite to deluxe rooms and added their are extra fees for the pool access.
I'm pleased they have rectified the listing, but I was still completely miss sold and haven't been able to reach a resolution with the hotel.