2/10 - Insatisfatório
17 de fevereiro de 2025
Horrible stay, terrible staff!
Everything seemed to go wrong from the very start of our stay. When we checked in and tried to enter our room, the door wouldn't open and I had to get someone to open the door. They got it open but the moment you close it again it wouldn't open with the key card. They decided to move us to a different room.
After getting us a new card for the new room, one of the staff pulled all the towels out of the original room and carried them into the new room. When we were given access to the new room, we noticed the tub was dirty. There was actual dirt in the bottom of the tub. There was a spot that looked like blood on the curtain and the mattress cover was stained.
The first night we barely got any sleep. The mattress was horrible on both beds so we took the bed that felt the best of the two.
The next day we both used the bathroom and the toilet didn't want to flush. I spent some time trying to get it to go down and it finally did. We left for the day and returned in the evening to the bathroom floor covered in water. Sometime during the day the toilet backed up and overflowed. The rest of the day the sink, toilet and shower didn't want to drain. We had to plunge the toilet every time we used it.
About 4am in the morning the toilet, sink, and shower started backing up and sewer gas was expelling into the room. Had to wake up the staff and they knew it was doing it. We asked for a refund and they would only refund half of the final nights stay. Never going back there again.
Brent
Brent, viagem de 2 diárias
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