2/10 - Insatisfatório
22 de março de 2025
Downgraded and not compensated
I paid and checked in for a double queen deluxe room on the app. We chose room 224. They never sent me my room key number on the app. I went to the front desk and she gave me a key. When we walked off I realized it said room 442. I went back and ask why it changed. She said the other room was double booked, but not to worry I was in the same type of room just another floor. When I go to the room it was a much smaller double queen room. I messaged the front desk and she told me the original room had a leak and they had to switch me. (Different story from the original) I ask to be compensated the difference in room and was upset they didn’t tell me I was actually downgraded. She wouldn’t give me the difference in price but offered me free breakfast at the restaurant grill. With some back and forth that is all the would offer. They downgraded my room and hoped I wouldn’t notice and were not willing to do anything but offer a breakfast for that.
Angela
Angela, viagem de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
