This was a great option fo traveling in the DC area with two families. We did not receive an email with check-in instructions, but the folks at Hosteeva were very kind and helpful when I called. Unfortunately, we were given the wrong door codes, and our room was being cleaned when we arrived at 4. The cleaning staff was not expecting us; however, the person cleaning our room was friendly and helpful, and he gave us working door codes. The place could use a deep clean (fridge, baseboards, etc.), but overall was perfect for our stay. We'd definitely come back again.