Hello - I stayed at the ALOFT in San Antonio Airport area on Sat Nov 9 - There was a wedding party and they decided to party on throughout the night by the outside fireplace under my window. Needless to say, I did not get any sleep. I called the front desk at 1 AM and Connor did ask the party to tone it down, which they did but not enough. There was music, yelling, dancing on top of the fireplace. Crazy stuff. I had to leave at 3 AM for a 5 AM flight, so not sure how much longer they were partying there but I must not have been the only guest who did not get any sleep because of this. I paid a handsome amount for a night of sleep, and I understand that I cannot expect total quiet, but this was ridiculous. I expect you will arrange for a refund for this. I booked via Hotels.com