Pros: the property is big and nice.
Cons: Staff do not know what they are doing, there aren't trained to understand how a 5 start hotel is suppose to run. the food was ok, there wasn't really a lot of variety to choose from, literally about 10 dishes in the buffet, The one fine dinning restaurant you would have to make reservations the minute you arrive because the restaurant only holds about 60 people.
Apparently there are suppose to have more restaurants on the property but right now there is only the main dining room, the fine dining restaurant and a grill area near the pool.
The grill area the staff takes way too long to serve you food, on the first day my family and I waited over a hour to get served fried chicken; apparently the hotel ran out, how does a all inclusive hotel run out of chicken? Unacceptable for the money that we paid.
The beach is not safe to go to because of the rough waters but they provide you with a shuttle to go to another beach...too bad that there is only one shuttle bus to accommodate for over 300 guests in a resort. Again unacceptable.
Entertainment: they didn't have any good entertainment at all, and they only look like they only accommodate for only 50 guests, I'm only saying this because I was there for a week and I only saw a average of 50 people who come for the late night entertainment and some of the entertainment was repeated (the jazz show)
They have potential but they need to finish the hotel before allowing clients in.