Asked for room with view at check in, was shown a map of property, bypassing my request. Hotel was far from full, would have preferred a mountain view. No coffee maker, ice bucket or even glasses in room. I went to front desk for ice and was given two plastic cups filled. No free black coffee. Also, there were black bugs we saw in our room when we first checked in. Bugs probably got in from desert outside, but there were a lot even on the beds.