The pros: The location is excellent. There’s free parking. Outside of the building, the main lobby, and website photos all look nice. The front desk staff are okay. There cons: Not sure if the guest services line is the same as the front reception desk, but the person I spoke to about our room having a wet area next to the a/c was rude and told us they had no other availability. But then a front desk person came to the room and said his manager said we had two options: to either put towels on the soaked area, or ask us if wanted an another room. After telling me there was nothing available. We took the new room. The rooms are horrible. The beds and pillows are awful, the carpet is disgusting, there were stains on the bedroom walls, and the bathroom tub is so old it looks dirty. We happened to walk in our room at the same time housekeeping was there so she left, but we only stayed for 15 min. Housekeeping never returned and our room was not cleaned or made up. Oh, and the jacuzzi was out of order.