Nikki was very friendly when we checked in. The breakfast buffet was pretty good with lost of selections - eggs, toast, bagels, waffles, sausage, oatmeal, cereal and more. The room and linens were all clean, but the beds and pillows were quite uncomfortable. Neither had any support to them; my husband and I did not sleep well as a result. The keys to the doors did not work well and we ended up having them switched out, but the second set was not much better. They keep a little coffee bar stocked 24/7 with coffee as well as tea bags and hot chocolate packets. This is especially nice when checking in late like we did! Pretty good overall, but the beds and pillows need updating.