2/10 - Insatisfatório
9 de junho de 2024
DO NOT RECOMMEND THIS PLACE
Long story short, it wasn't enjoyable and extremely frustrating.
During half our 12 nights, the pool wasn't operating. Also, on two non-consecutive days, there was no water in our room, and on the last night, there was no power for more than 3 hours. Consequently, we had to sleep without a refreshing shower, with street lights bothering our peace, as the electrical shades were impossible to close, and without an air conditioner at more than 30ºC. And, the housekeeping service was way below reasonable standards.
To make matters even worse, the staff wasn't friendly and no remedial was provided. We asked for two extra hours for late checkout, to have a proper resting time before a long flight and after a terrible night. In reply, we were informed that we needed to pay more than $300 for this.
Certainly, this was our worst experience in a hotel in the Hilton group by far. All the situations mentioned above demonstrate a clear breach of contract.
My booking was based on the expectation of continuous power and other amenities and, according to the Nevada Deceptive Trade Practices Act, failure to provide essential services like electricity can be seen as a breach of this contract.
Viajante verificado
Viagem de 12 diárias
Avaliação de hóspede verificada da Hoteis.com
