6/10 - Bom
14 de novembro de 2024
Falls down on service
Despite a warm welcome when I arrived, I was disappointed by the level of service. My room was small and very cramped but at least the bed was comfortable. I was annoyed that a tube of shower gel had been left by a previous guest and not removed from the bathroom. You start to question the quality of the housekeeping!
Dinner was both good and bad. I ordered scallops as a starter that were so burnt all you could taste was the charring. Despite complaining, nothing was done and I asked the waiter later about the chef’s reaction - he confessed to not having told the chef! My wild sea bass fillet was superb.
Breakfast was adequate but didn’t meet up to expectations. The waiter was surly and you felt he was doing you a favour by being there.
The Cockhaven Arms could be a nice hotel. It has the feeling of a Scottish shooting lodge but it just misses the point when it comes to service.
Alexander
Alexander, viagem de negócios de 1 diária
Avaliação de hóspede verificada da Hoteis.com