4/10 - Razoável
14 de junho de 2024
Traumatic Experience
We arrived at 10 pm to do the self check-in, but the machine showed an error and would not give us the room key. We tried several times, and after the fifth or sixth attempt, without a phone line to make a phone call, we had to get a line late at night and in the cold to call the chalet team. The staff member promptly helped us, and we got the key.
Up to that point, everything was fine. The chalet was beautiful and modern, but it had problems such as a clogged shower drain and organic waste from the previous guests in the trash can (what?).
The most absurd problem occurred on the morning of our departure. Before checkout time, two cleaning staff members asked if we were already leaving. We noticed that they were waiting in the car for us to leave, making us feel pressured to leave the chalet. Then exactly five minutes before checkout time, they knocked on our door, pressuring us to check out: “at 11 you leave,” which even sounded like a threat. The two men stood at the door waiting for us to leave; we had to close the curtain to have some privacy.
It was the first time this had happened to us; we had never been kicked out of a place before checkout time, especially after having so many problems with the check-in. We left at 11:05 am.
Milena
Milena, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
