After being delayed the access for over 20 mins and after numberous calls, we finally got the key... Unfortunately, we were shocked to find unchanged beddings, smelly toilet, unvaccumed rug, crumb-littered floor and dirty sofa.... I had never in my life seen such a dirty accommodation. Then we called them again, urging them to send a cleaner over... but the cleaner said the vaccum cleaner was broken, so we sent her away, and we ended up mopping the floor and cleaing the toilet ourselves. We sent them all the photos as evidence of an uncleaned apartment, but we never heard from them...unblieavably bad management!